Rating:  -
I just received the product and have not used it, but I'm already dissatisfied. The ionic silver stick ($30 retail) which was supposed to come with the product was not there. Apparently they no longer include it, but didn't bother to say this anywhere. So the $110 item actually costs $140. I'm thinking about returning it.
Rating:  -
I purchased this when I had a cold. I have always wanted a humidifier during winter time. It works great. No problems. It is a small pain to refill.
Rating: -
I was really glad to have found this, even threw away our old humidifier that wasn't so great once I saw how wonderful it was. Then, exactly one week later, it simply quit producing mist. The customer service reps at Air-o-Swiss seemed hellbent on blaming me, making me waste a lot of time on the phone with them performing their stupid "fixes" (and, frustratingly, making me repeat the same ones every time I spoke to someone new). Now I get to mail it back to them with my own money (post office lines at holiday time - fun!) and do without until they get around to mailing one back. And no, they have not been apologetic in the least.
Rating:  -
I saw this humidifier at my friends house and I could not get over the fact how quietly it works. i tried so many humidifiers and they all were loud or had filters that collected mold. I was always concerned with the price, but after i bought many 30 dollar humidifiers that wouldn't work the way I would like them too, I might as well get one that is the best. I have had it for a year now and i am more than happy!!!! Actually I bought another one and now my friend wants to get one after experiencing it at my house. YES, IT IS WORTH YOUR MONEY!
Rating:  -
This product has a fatal flaw - it has a mechanical hygrostat to control humidity. It's basically a spring loaded device. It doesn't work reliably. You set the humidity level one day, but as the spring adjusts to its own tension, its humidity control stops being accurate.
I had to return my unit 3 times. Each time they replaced the return with a brand new unit. But each one eventually manifested the same problem. *It is a design defect.* Fortunately, the device has a three-year warranty. If you are the type of person who demands that their purchased products work as expected, you will need this warranty. I had to return my unit at the end of every season.
Unfortunately, the company threatened to stop honoring the warranty because I had returned the unit so many times. Rather than send me a unit which would work reliably, they took the tact of blaming me for returning the defective units. They never claimed that the units that I returned were working at spec.
You may not notice the problem if you have the unit in a large room, but in my case it was used in a small, approx 8' x 12' room with a closed door. At the lowest humidity level setting, the room would eventually get very humid, the level couldn't get dialed down, and I had little control over the level of humidity. Because the unit doesn't have a digital readout of the humidity level, most people wouldn't notice this. But I checked the level against a stand-alone humidistat.
If the hygrostat worked, I'd give the unit 4 stars - it's otherwise a fine device. I'd echo the sentiment about the tank. I think someone in Marketing told the engineers to design the tank with a visually appealing rounded top. But it's a pain to refill. You have to always hold onto it while filling it. It will not stand up on it's own. It is cumbersome to refill and will fall over if you let go of it. It's always a two-handed operation to fill.
My advice would be to try one of their units with a digital humidity level readout. I haven't tried them myself, but I'm guessing that the hygrostat on those models will be more accurate and thus, useful.
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