Importance:
AWA
AWA looks into a support issue.
AdWordsAdvisor Says: [
Link to quote]
Sorry for the frustration, macrost.
I've taken an overview of our email turnaround time, and it seems clear that your email from Friday should have been answered long before now.
(It is true that emails are answered on a very limited basis on the weekends, as noted by your_store. As a result, Monday is our busiest email day - and turnaround time tends towards being longer. In any case, though, turnaround is almost always 24 hours and under on business days.)
So, I wonder if your email may have been responded to, and the response filtered out by your email system? This happens with some regularity, as folks set up filters to protect themselves from spam.
If this is not the case, I'd suggest phoning, or emailing again - being sure to use the 'Contact Us' link that associates your email with account in question.
In any case, I certainly hope that your issue is resolved and your account is back running soon.
BTW, I've just stopped in for a few minutes between other tasks. Very busy day today, and most likely won't be able to get back here until the afternoon.
AWA
