GG replies to a member who pointed a key difference between GG's explanation of Google policy of manually editing search results and that of David Krane, the Google spokesperson who said that Google are "not able" to make manual changes to results. It may be dwelling on semantics, but "not able" was clearly a poor choice of words, because it simply is not true -- "not willing, for the following reasons..." would have been more truthful.
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Yup, and that's the answer I'm trying to give (except don't forget the third tiny category of security-related stuff such as credit card numbers or social security numbers posted up on the web). David Krane doesn't work in my building (I'm not in PR), but I saw him today at lunch and we bemoaned the misunderstanding together--he was talking about not editing the results for that specific search. So he said thanks for trying to clear it up a little more. Thanks for expressing it in nice bold though, kaled. :)
I'll try to make sure we express it more clearly in the future.