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Google's Mission with Gmail


Author Message
GoogleGuy Says

PostPosted: March 31, 2004 8:02 PM 

Importance: Low

GG describes Google's mission after the Gmails new broke.

GoogleGuy Says: [Link to quote]

Google's mission: to organize the world's information, making it universally accessible and useful. Email == information. :)

jeemal loco

Posts: 1

Reply: 1

PostPosted: October 11, 2005 6:00 AM 

Warning to all Gmail users: Gmail can be hacked and hijacked. It happened to me.

But it gets worse, much worse. The “Gmail security Team” responded with such overwhelming incompetence as to make the original attack mild by comparison.

As background, I am a very experienced techie, who has always practiced safe and secure online habits. I was also a fan of Google/Gmail – I understood the bounds of what they seemed to offer and I was trusting of their claim to “make money without doing evil”. Sadly, they have become that which they once despised.

A quick version of what happened is this; like many Gmail users, I was setup to have all new emails forwarded to my primary email account. One morning I noticed an email that had been forwarded to people I didn’t know – from my Gmail account! In a panic I realized that the email that was forwarded contained a stray piece of information from which some banking details could be garnered. Over the next few minutes I looked on in dismay as I started receiving emails confirming my “new” “e-gold” accounts and my attempts to purchase foreign gold!

Seeking assistance with how to stop this crime in progress, I decided to try contacting my “friends” at Gmail whose focus it is to “provide the best user experience possible”. Amazingly, this is when the true nightmare began.

Not only did the Gmail/Google staff respond in a robotic and unhelpful manner, but after confirming the attack, all of my original emails and data were completely eliminated by the “Gmail Team”. That’s right – all of the personal and business data that was entrusted to Gmail has was simply eliminated. Even worse, Gmail made no indication of where the data went, who removed it and why, and who had access to it during their “investigation”.
Please understand, I was a true Google believer. In fact I had encouraged many friends to open a Gmail account. I was even considering installing the new Google desktop search tool on the day of the attack!
Gmail’s response to all of this has been wildly unethical and dangerous. It is very disheartening, but Google seems to have become that which they once despised.

If you of any living breathing human at Gmail, who can even begin to explain this, please let me know. I really don’t think a “they have too many users to keep track of” justification can cut it. This is serious problem – that has hurt real people. At any other large corporation or institution you can always eventually find someone who takes responsibility. Should we really trust our lives to something as faceless and non-responsive as Gmail? The V.P. in charge of Gmail is Jonathan Rosenberg, so I have used his contact info in my preliminary filing with the NWIC/FBI and the IFCC.

Please contact me with any information, experiences, or suggestions. I would be happy to provide you with as much corroborating documentation as you would like. I am just a regular guy going about his business and trying to lead an honest life – I won’t be the last one to have a piece of his security and trust squashed by this emerging monolith.

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