I have a friend who recently had to attend a Microsoft CRM seminar. Working in account management in their company, the Microsoft CRM seminar was needed to help them learn how to better use the systems they have in place in their office. The feedback that my friend gave me regarding the Microsoft CRM seminar was mixed. On the positive side, my friend said that she learned about several features at the Microsoft CRM seminar that she was not previously using and would certainly improvement her relationship with her customers. As well, the lessons at the Microsoft CRM seminar were taught in a manner that was easy to follow and understand. Most importantly, the Microsoft CRM seminar was able to show how these features could be used in almost any business to improve their existing operations.
The largest negative feedback was that the answers during the Q&A aspect of the Microsoft CRM seminar were not very good. After checking the details of the Microsoft CRM seminar, it turns out that it was not run by Microsoft employees. For this reason, they did not have the expertise required to properly answer all of the questions at the Microsoft CRM seminar. The speakers at the Microsoft CRM seminar were IT employees from a company that uses Microsoft CRM software and had an above average understanding of its capabilities. Looking back, my friend would still attend the Microsoft CRM seminar knowing what she knows now, but if she had the choice she would seek out a different seminar that was put on by Microsoft in order to be able to better tap into their expertise.