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<description><a href="http://www.markcarey.com/web/customer-relationship-management-model/">Customer Relationship Management Model</a>: <![CDATA[CRM Today - Academic Papers for Customer Relationship Management ...... enthusiasm over the prospects for cutting customer service costs ... the prevailing view was that when customers could use ... visit the online media kit of CRM Today. ...  &lt;a href='http://searchcio.techtarget.com/whitepaperPage/0,293857,sid19_gci]]></description>
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