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<description><a href="http://www.markcarey.com/web/destination-management-organization-crm/">Destination Management Organization CRM</a>: <![CDATA[destinationCRM.com: What Knowledge Management Isn&#39;t... information systems or processes, such as CRM, document management ... the years that are never leveraged by the organization. ... is the role of top management to turn ...  &lt;a href='http://www.destinationcrm.com/articles/default.asp?ArticleID=4]]></description>
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